PG&E customers urged to update contact info

By Santa Ynez Valley Star Staff · Tue Mar 17 2020

Staff Report

The Pacific Gas and Electric Company (PG&E) is sending postcards to more than 200,000 customers encouraging them to update their mobile number, email and other key information so the company can contact them in advance should it become necessary to temporarily turn off power for safety this fire season.

Those customers, who live throughout PG&E’s service area, have incomplete or no contact information on file.

The company said it is important that all customer information is up to date so PG&E can share important wildfire safety alerts, especially with medical baseline customers. In addition to notifying customers directly, PG&E also will provide outage updates and information through channels such as social media, local news, radio and the pge.com website.

“As a result of a drier than expected January and February, the 2020 wildfire season may arrive sooner than expected, so we all need to be better prepared to stay emergency-ready and to keep our families and friends safe,” said Chief Customer Officer and Senior Vice President Laurie Giammona. “We are asking our customers to be sure we have their latest contact information so we can do our best to reach them in advance of a potential Public Safety Power Shutoff event.”

The Public Safety Power Shutoff program is one of many precautionary safety measures the company has put in place as part of its Community Wildfire Safety Program to reduce wildfire threats and strengthen communities for the future.

Extreme weather threats can change quickly. PG&E’s goal, dependent on weather and other factors, is to send customer alerts through automated calls, texts and emails at 48 hours, again at 24 hours, and again just prior to shutting off power.

Besides updating its contact information to prepare for Public Safety Power Shutoffs, PG&E encourages customers to do the following: